Frequently Asked Questions

Orders

How do I place an order?

Browse our collection, pick your size, and add the item to your cart. Then proceed to checkout and follow the steps.

Can I change or cancel my order?

We can change or cancel orders any time before they ship. Email hello@sundrift.com as soon as possible with your order number. See our Cancellation Policy for details.

Shipping

Where do you ship?

We currently ship to the United States, Canada, New Zealand, Australia, and the United Kingdom.

How long does delivery take?

Estimated delivery time is between 5 and 8 business days after your order ships. Orders are typically processed within 1 to 2 business days. See our Shipping Policy for details.

How do I track my order?

Once your order ships, you will receive an email with a tracking link so you can follow your delivery.

Returns

What is your return policy?

Items can be returned within 30 days of delivery if they are unworn and in their original packaging. See our Return and Refund Policy for details.

How do I start a return?

Email hello@sundrift.com with your order number and reason for return, and we will send you return instructions.

Products

How do I choose the right size?

Each product page includes a size guide to help you find the right fit. If you are between sizes, we recommend going with the larger one.

What are your sneakers made of?

Our sneakers are made with natural, comfortable materials like wool and eucalyptus fiber. Each product page lists the specific materials used.

Contact

How can I reach you?

Email us any time at hello@sundrift.com or visit our Contact Us page. We aim to reply within 1 to 2 business days.