Return and Refund Policy
We want you to love your Sundrift sneakers. If something isn't right, here is how returns and refunds work.
Return Eligibility
Items may be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original packaging with all tags attached.
How to Start a Return
- Email us at hello@sundrift.com with your order number and reason for return.
- We will reply with return instructions and the return address.
- Ship the item back to us using the instructions provided.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method, typically within 5 to 10 business days, depending on your payment provider.
Exchanges
If you need a different size or a replacement, contact us and we will arrange an exchange, subject to stock availability.
Non-Returnable Items
For hygiene reasons, we cannot accept returns of items that have been worn outdoors, damaged, or altered after delivery.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging, and we will make it right with a replacement or a full refund.
Questions?
If you have any questions about returns or refunds, contact us at hello@sundrift.com.